Shipping & returns
Shipping
- Orders are prepared within 1–2 business days (Monday–Friday) after payment is confirmed.
- We ship across Canada with tracked delivery through Stallion Express. We also ship to selected destinations in the United States and the UAE; available options and prices are shown at checkout once you enter your address.
- Free standard shipping applies to Canadian orders over the amount shown in the banner at the top of the site.
- You will receive an email with your tracking number as soon as your order ships.
- International orders may be subject to customs duties and import taxes charged by the destination country; these are the recipient’s responsibility.
Taxes
For Canadian deliveries, GST/HST and, where applicable, PST/QST are calculated from your delivery province and shown at checkout.
Returns & exchanges
- For hygiene and safety reasons, fragrances that have been opened, used or tested cannot be returned.
- Unopened items in their original, sealed packaging may be returned within 14 days of delivery for a refund to the original payment method. Return shipping is paid by the customer unless the item was sent in error.
- If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and photos, and we will make it right.
- Gift sets, samples/decants, testers and discounted or final-sale items are not eligible for return unless faulty.
Refunds
Approved refunds are issued to the original payment method and usually appear within 5–10 business days, depending on your bank.

